AJF Junk Removal Cancellation & Rescheduling Policy

At AJF Junk Removal, we understand that life can be unpredictable. We are committed to providing you with flexible and understanding service. To help us serve all our customers efficiently while respecting your schedule, we have established the following policy.

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Our Policy
We kindly request that you provide at least 24 hours notice if you need to cancel or reschedule your appointment.

There is currently no fee for cancellations or reschedules. We believe in trust and understanding with our customers.

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Why Your Notice Matters
Providing us with 24 hours notice allows us to:

Offer your appointment slot to another customer on our waiting list.

Efficiently route our crews, saving on fuel and reducing our environmental impact.

Keep our operations running smoothly, which helps us maintain affordable pricing for everyone.

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How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact us at your earliest convenience by:

Phone: Call or text us at 248.891.4372 or 313.877.4232

Email: Send us a message at Info@AJFJunkRemoval.com

 

Please have your booking name and scheduled appointment time ready.

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Last Minute & Day-Of Changes
We know emergencies happen. If you need to cancel or reschedule with less than 24 hours notice, please still contact us as soon as possible. While we do not charge a fee, your courtesy call helps us adjust our day's schedule effectively.

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No-Show Policy
If our crew arrives at the scheduled time and is unable to complete the job due to no one being present or accessible, and we have not received prior communication, the appointment will be considered a "No-Show." We will contact you using the information provided at booking to try and resolve the situation.

Thank you for your understanding and cooperation. This policy helps us continue to provide reliable, compassionate, and efficient service to all our valued customers in Metro Detroit.